What Questions Should You Ask During a Walkthrough with a Cleaning Company?
February 17, 2025
Hiring a professional cleaning service for your home or business is an important decision. To ensure you get the best service and value, it’s essential to ask the right questions during the initial walkthrough. A walkthrough is the perfect opportunity to discuss your cleaning needs, expectations, and any special requirements. Let’s explore the key questions to ask when meeting with a cleaning company for the first time.
1. What Cleaning Services Are Included in Your Package?
Before committing to a cleaning service, it’s important to know exactly what is included in their cleaning package. Some cleaning companies offer basic services, while others may provide a more comprehensive range of services.
Basic vs. Deep Cleaning: Make sure to clarify whether the package includes basic cleaning tasks like dusting, vacuuming, and mopping, or if it also covers more detailed services such as window washing, deep cleaning, or appliance cleaning.
Add-On Services: Ask about any optional services that can be added to your package. For example, if you need specialized cleaning like carpet shampooing or sanitization of high-touch surfaces, find out if these are available and what they cost.
Understanding what’s included in your package ensures you’re not surprised by additional costs later.
2. How Do You Customize Cleaning Plans for Different Needs?
Every home or business is different, and so are their cleaning needs. A good cleaning company should be able to offer customized cleaning plans that are tailored to your specific requirements.
Personalized Solutions: Ask how the company customizes its services for different spaces. For example, if you have pets or allergies, they may offer hypoallergenic cleaning products or extra attention to high-traffic areas.
Frequency and Flexibility: Inquire about how often they recommend cleaning based on your needs. Whether you need a weekly, bi-weekly, or one-time cleaning, it’s essential to know how flexible they are in adapting to your schedule.
By discussing your specific needs, you can ensure that the service aligns with your expectations.
3. What Products and Equipment Do You Use?
The cleaning products and equipment used can make a big difference in the quality of the clean, as well as in the safety of your space.
Eco-Friendly Options: If you have environmental concerns or allergies, ask if the company offers eco-friendly or non-toxic cleaning products. Many cleaning companies today provide green cleaning services that are safe for both your family and the planet.
Professional Equipment: Inquire about the types of equipment they use. Professional-grade vacuums, steam cleaners, and floor buffers can offer better results compared to standard household tools.
Knowing the products and equipment used helps you make an informed decision, especially if you have specific concerns about safety or sustainability.
4. What Is Your Policy on Insurance and Employee Background Checks?
Trusting a cleaning company with access to your property is a big responsibility. That’s why it’s crucial to ask about their insurance coverage and the background checks of their employees.
Liability Insurance: Ensure the company has proper liability insurance to cover any accidental damage or injury that may occur during the cleaning process.
Employee Screening: Ask whether their staff undergoes background checks, ensuring that you’re allowing trustworthy individuals into your space. This is particularly important for residential cleaning.
Choosing a cleaning company with insured, vetted employees gives you peace of mind and protects your property.
5. How Do You Handle Special Requests or Areas of Concern?
If there are specific areas of your home or office that need extra attention, such as sensitive areas, unique cleaning challenges, or high-traffic zones, it’s important to address these during the walkthrough.
Special Requests: Ask how the company accommodates special requests like deep cleaning of carpets, scrubbing grout, or treating stubborn stains.
Ongoing Issues: If there are persistent problems like pet hair or mold, make sure the company has the tools and expertise to handle these issues effectively.
Being clear about special requests ensures that your unique needs are met during every cleaning session.
6. Can You Provide References or Testimonials?
A reputable cleaning company should have a track record of satisfied customers. Asking for references or testimonials is an excellent way to gauge their reliability and quality of service.
Previous Clients: Request references from clients who have similar needs or properties. Hearing about others’ experiences can provide valuable insight into the company’s professionalism and work quality.
Online Reviews: Look for online reviews and ratings as well. This can give you a broader sense of the company’s reputation and reliability.
Testimonials and references are essential for verifying the company’s credibility and ensuring that they live up to their promises.
Conclusion
Asking the right questions during your walkthrough with a cleaning company can make all the difference when choosing the right service for your home or business. By addressing the cleaning package, customization options, products used, and safety protocols, you can ensure that the company meets your expectations and needs.
Ready to schedule your cleaning? Contact Sweep Cleaning Services Burnaby today to request a quote and find out how we can provide a customized cleaning solution for your space. Let us handle the cleaning while you focus on what matters most!
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